PRIVACY & POLICY
Privacy Policy
Leiho respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [leiho.co.uk] or make a purchase from us.
Information We Collect
When you interact with our website, we may collect the following types of information:
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Personal Information: This includes your name, email address, shipping and billing addresses, phone number, and payment information when you place an order or sign up for our services.
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Device Information: We collect data about the device you use to access our website, including your IP address, browser type, and operating system. We also track how you interact with our site using cookies and other similar technologies.
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Order Information: This includes details about the products you purchase, your payment method, and shipping details. We use this information to fulfil your orders and keep you informed about the status of your purchase.
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Customer Communications: If you contact us with questions or concerns, we may keep a record of that correspondence to help improve our service.
How We Use Your Information
We use the information we collect in various ways, including to:
- Process Transactions: To fulfil orders and manage payments.
- Improve Your Experience: To optimise and improve our website, customer service, and product offerings.
- Communicate with You: To send you updates about your order, promotions, or information about new products and services (you can opt out of promotional communications at any time).
- Comply with Legal Obligations: To comply with laws and regulations, including fraud prevention.
Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:
- Service Providers: We use Shopify to power our online store, and they may collect and process your information as part of our services. We also use third-party service providers for tasks such as payment processing, shipping, and analytics.
- Legal Obligations: If required by law, we may disclose your information to comply with legal processes or to protect the safety and rights of Leiho, our customers, and others.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you use our site and allow us to improve its functionality.
You can control or disable cookies through your browser settings, but note that doing so may impact your experience on our website.
Data Retention
We retain your personal information only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by law. For instance, we keep order details for our records unless you ask us to delete them.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request the correction of any inaccuracies in your personal information.
- Request the deletion of your personal information under certain conditions.
- Object to certain processing of your personal information.
- Withdraw your consent for marketing communications at any time.
If you would like to exercise any of these rights, please contact us at: info@leiho.co.uk.
Security
We take the security of your data seriously. We use industry-standard encryption protocols and other security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of any significant updates by posting a new version on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy, or would like to exercise your rights, please contact us at info@leiho.co.uk.